Team chat for frontline operations

Keep frontline staff and managers connected with contextual messaging — link conversations directly to tasks, checklists, and incidents.

Supa Team Chat is built for operations, not general communication. Every conversation can be linked to a specific task, checklist submission, or issue — so context is never lost and nothing gets buried in an unrelated group thread. Whether you are coordinating a shift handover, discussing a failed audit item, or sharing a photo of a maintenance problem, the right people see the right information at the right time.

Key features

Contextual linking

Attach a conversation to any task, checklist submission, or issue. Team members joining the thread can see the original item without needing to search for it.

Rich media

Share photos, videos, and voice messages directly in chat. Useful for showing a display setup, recording a verbal handover note, or sending a photo of damaged equipment.

Automatic translation

Supa translates incoming messages into each recipient’s preferred language in real time — useful for multilingual teams where staff work in different languages.

Channels by location or role

Create group channels scoped to a specific location, department, or role. Keep store-level conversations separate from regional manager threads.

Direct messages

Send private messages to any team member in your organisation. All messages are retained and searchable.

Mobile and web

Access Team Chat on the Supa mobile app or in a web browser. Messages sync instantly across all devices.

Common use cases

Discuss a failed checklist item — When a checklist submission has a failed item, tap the submission in the dashboard and start a linked conversation. The area manager and store staff can discuss the issue, share corrective photos, and confirm resolution — all attached to the original checklist record.

Share a photo of a problem — Staff can open a chat, attach a live photo of a maintenance issue or display problem, and tag the relevant manager. The photo is stored with the conversation and can be linked to an issue report.

Coordinate shift handover — Use a location channel or voice message to pass on key information at the end of a shift. The incoming team can review the message before they start, with no reliance on memory or paper notes.

Start a conversation linked to a task or checklist

1. Open the task or checklist submission

   In Supa, navigate to the task or checklist submission you want to discuss — in Tasks, Submissions, or Issues.

2. Open the linked chat

   Tap or click the Chat icon on the item. If no conversation exists yet, Supa creates one automatically with the item as context.

3. Add participants

   Type a name or role to add the relevant people to the conversation. They receive a push notification and can reply from their mobile device or the web app.

4. Send your message

   Type your message or attach a photo, video, or voice note. All participants see it immediately.

Create a dedicated channel for each location (e.g., “#store-7-bangsar”) and add all staff and the area manager for that location. Use it for day-to-day operational communication — shift updates, minor issues, questions. Keep it separate from your company-wide announcements channel so important messages stay visible.