Task management and automated escalations

Assign one-off or recurring tasks to locations, roles, or individuals. Supa automatically escalates overdue tasks to area managers in real time.

Supa task management gives operations teams a single place to assign work, set deadlines, and confirm completion — without chasing people over chat or waiting for a weekly report. When a deadline passes without a completion, Supa escalates automatically so nothing slips through.

Creating a task

1. Open Tasks

   Navigate to Tasks in the sidebar and click New Task.

2. Assign the task

   Choose who receives the task. You can assign it to:

   • A specific individual (e.g., Maria at Store #7)
   • A role (e.g., all Shift Supervisors)
   • A location (e.g., all staff at the Bangsar branch)
3. Set a deadline

   Choose a due date and time. Tasks with deadlines are tracked on the task board and trigger escalation when missed.

4. Add instructions

   Write clear instructions in the task description. Attach reference images, links to SOPs, or any supporting files the assignee needs.

5. Save and send

   Click Create Task. Supa immediately notifies the assignee with a push notification on their mobile device.

Recurring tasks

For tasks that repeat on a schedule, enable Recurring when creating the task. Set the frequency:

• Daily — task is recreated each day at a set time (useful for shift reports, temperature logs)
• Weekly — recreated on specified days of the week (useful for deep-cleans, stock counts)
• Monthly — recreated on a specific date each month (useful for equipment servicing, compliance reviews)

Recurring tasks generate a new instance automatically. Each instance is tracked independently so you have a full history of completions.

Automatic escalation

When a task’s deadline passes without a completion, Supa triggers the escalation workflow:

1. Supa detects the missed deadline.
2. A push notification is sent immediately to the assigned area manager or escalation contact you have configured.
3. The task is marked Overdue on the task board, highlighted for visibility.
4. If you have configured multi-level escalation, a second notification goes to the regional director after a further delay you define.

You configure escalation rules in Settings > Escalation. You can set the escalation delay, choose which roles receive escalation notifications, and define different rules for different task types.

Push notifications require the Supa mobile app to be installed on the recipient’s device. Area managers who have not installed the app will receive escalation alerts by email instead.

Task board

The task board gives you a real-time view of all tasks across your network, organised by status:

Status	Meaning
Pending	Assigned but not yet started
In progress	Assignee has opened and started the task
Completed	Assignee marked the task done
Overdue	Deadline passed without completion — escalation sent

Filter the board by location, assignee, date range, or task type to focus on what matters. Area managers see only the locations they are responsible for. Directors see the full network.

Completing a task on mobile

On the Supa mobile app, staff see their assigned tasks in My Tasks. Tapping a task shows the instructions, any attached files, and the deadline. When the work is done, they tap Mark complete and optionally add a completion note or photo.

Completed tasks are immediately reflected in the dashboard — no delay, no manual sync.

Corrective action tasks

When a checklist item is failed or flagged during an audit, Supa can automatically create a corrective action task linked to that specific checklist item. The task records the original failure and tracks the resolution. Managers reviewing the task can see the photo and context from the original checklist submission, making it clear exactly what needs to be fixed and why.